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Terms and Conditions

Processing of the booking

Upon request, you will receive a non-binding offer with a reservation for 2 days via e-mail with all details concerning the booking. If you agree to this, please transfer the amount listed in the offer to the specified account. Thus, your booking is binding and you will receive immediately after receipt of the deposit on our account, a booking confirmation stating the balance.

Cancellation

In case of no-show on the day of arrival the deposit will be kept.
The cancellation conditions listed below apply:

For the rental loss is to pay as follows:
up to 4 months before departure 10% of the rent
up to 2 months before departure 20% of the rent
up to 1 month before departure 50% of the rent
up to 3 weeks before departure 70% of the rent
up to 2 weeks before departure 80% of the rent
from 13 days before departure 100% of the rent.
In case of cancellation the processing costs will be € 50, -.

If you have booked a flight that arrives shortly after midnight (mostly flights from Madrid), you can not move in until 16:00. Therefore, if you do not need to spend the night at the airport, you should book one day in advance. So you can move in immediately after arrival. Please note this when booking.

The payment made as a commission to a third party can at
Cancellation of the customer or non-arrival of the trip can not be refunded.

The renter is entitled to name a replacement person for the rental period.

We recommend that you take out travel insurance
as indicated in the offer with link.

Entry and exit times

Check-in is from 16:00 on the day of arrival. If this time can not be set, we ask for message.
Unfounded waiting times of our staff (in case of failure to meet the agreed date) are charged at € 20, – / hour.
Late check in after 21:00 will be charged with surcharge of € 20, -.

Excerpt (check out) must be done by 10:00 am on the day of departure. On the day of departure, the cleaning staff must have access to the object from 10:00. Otherwise, contact the administration (+44 203 6088985) to book another day. Usually, however, other times are possible for moving in and out on request. You can also set your luggage at any time.

If you have booked a flight that arrives shortly after midnight (mostly flights from Madrid) you can not move in until 16:00. Otherwise you should book one day in advance. Thus, you can move into the property immediately after arrival. Please note this when booking a flight.

Use of non-booked bedroom

Many of our multi-bedroom properties give guests the opportunity to book cheaper. For houses with e.g. 4 bedrooms, you can book only 1 bedroom and 1 bathroom which is of course cheaper. You only pay for what you have booked and use. If you want to rebook and book additional bedrooms please ask us for an offer.
However, if you use non-booked bedrooms, we will charge you the difference.

Toddlers up to 2 years in the parents bed sleep for free.
Cot and high chair are available for € 5, – / day if available.

One-time cleaning

You take over the object cleaned on the day of arrival. If, contrary to expectations, the object is not clean, please complain immediately under our hotline +44 203 6088985 to remedy the situation. A final cleaning of you is not required.

Intermediate cleaning is possible on request and at an additional cost.
Bed linen for change is available in the property and is to be changed by yourself. Please do not wash any linen or towels from the object. The dirty laundry you deposit in the laundry basket. This is picked up weekly by appointment and exchanged for clean linen.u do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Your contract partner is

Tenerife Holiday Dreams
Office 32, 19-21 – Crawford Street
London W1H 1PJ
United Kingdom

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